We ship from Bali to Indonesia, Europe and beyond. Local Bali/Indonesia orders usually arrive in 2-5 days; international orders typically take 7-14 days depending on customs. You'll get a tracking link by email as soon as your order ships.

Unworn items in original condition can be returned within 30 days of delivery for a refund or exchange. Message us with your order number and we'll send you the next steps - no long forms.

Every product page has a size guide with measurements in cm. Between sizes? Message us your dog's weight, breed and chest/neck measurements and we'll recommend a size - free, no obligation.

Every Kali product comes with a 6-month warranty - if it fails on its own, we replace it. On top of that, we offer free small repairs (patches & stitches) for the life of the product, even damage caused by your own dog. See how repairs work →

5% of our profits - not sales - is split 2% to BAWA (Bali Animal Welfare Association) rescues and 3% to sterilization programs for Bali's street dogs. See the full breakdown →

We accept major credit and debit cards, PayPal, and other local payment methods shown at checkout - all processed securely, we never see or store your card details.